- FRENCH* CUSTOMER SERVICE * ADMINISTRATION * GREAT SSC *
Your role will be pro-active, varied and communicative:
- Responsibility for Customer Service supporting one of the European business units
- Order entry and customer claims process
- Maintain high customer service levels
- Participate in cross-functional process improvement initiatives
- Liaise with multiple stakeholders to ensure issues are identified, tracked, and resolved in a timely manner
- Monitor and report Key Performance Indicators (KPIs)
And what do you need to apply?
- High School Education or Bachelor’s Degree in business, finance or similar field preferred
- 1 year experience is necessary
- Operational business knowledge required
- Experience in shared services center environments preferred
- Strong organizational skills
- Must be detail oriented
- Must be proficient in Excel
- Proficiency in both written and spoken French and English is required
And what can you expect in return?
- Flexible working hours
- 5 weeks of vacation
- Meal Vouchers
- Refreshment at the workplace
- Employee Recovery Contribution
- Pension Fund Contribution
Further to this they will also provide:
- A fun, challenging, fast-paced but supportive environment
- Opportunity to develop and progress within the company
- Opportunity for further academic training
- Opportunity to participate in innovation programmes which recognise and reward new ideas
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Informace o pozici
Grafton Recruitment s.r.o.